Warranty & Service
Skyworth Security Indonesia provides comprehensive warranty coverage and authorized after-sales service for all products. Your protection is our priority.
Find Service Center
Our Warranty Commitment
24-Month Warranty
Full warranty coverage for 24 months from the date of purchase.
Authorized Service Centers
Repairs handled exclusively through our network of Authorized Service Centers.
Free Repair
No repair charges when all warranty conditions are met and verified.
Shipping Responsibility
Shipping costs to and from the Service Center are the customer's responsibility.
Warranty Policy Rules
Warranty is valid for 24 months from the date of purchase.
Repairs are only carried out through Authorized Service Centers.
Shipping costs to and from the Service Center are the customer's responsibility.
Repair services are provided free of charge when warranty conditions are fulfilled.
Warranty becomes void if the warranty seal is damaged, altered, or removed.
How to Claim Your Warranty
Prepare Documents
Have your warranty card and proof of purchase ready.
Contact Service Center
Reach out to the nearest Authorized Service Center.
Product Inspection
Your product will be inspected by certified technicians.
Repair & Resolution
Product is repaired or resolved per warranty terms.
Important Information
Warranty claims require both warranty card and proof of purchase.
Replacement parts outside the warranty period are subject to additional charges.
Warranty does not cover software or operating system issues.
By submitting a warranty claim, customers agree to product inspection and repair by the Authorized Service Center.
Authorized Service Centers
Jakarta
Komp Ruko Artha Center blok I no 7
Jl. Pangeran Jayakarta, Pinangsia,
Jakarta Barat.
021-6395988
Medan
Komp. MMTC Blok K 43-44, Deli
Serdang, Medan.
061-80085520
Surabaya 1
Jl. Kenjeran No. 475-481 Ruko Fira 51 Kav. 36,
Surabaya.
031-5462777 / 3823873
Palembang
Komp. Ruko Graha Maju /
Komp. Mitsubishi Blok F no. 554-555
Jl. H.M. Rasyad Nawawi, Palembang.
0711-358100 / 357568
Yogyakarta
Jl. KH. Muhdi RT. 02/20 No. 199
Maguwoharjo, Depok Sleman, Yogyakarta
0274-485456 / 4333739
Surabaya 2
SOLUSI INTEGRASI PINTAR
Jl. Babatan Pratama XIX Blok BB No. 45, Babatan,
Kec. Wiyung, Surabaya, Jawa Timur 60227.
0817-300-155
Bandung
SIGMA MANDIRI ERAJAYA
JL. Jend. A. Yani B13, 221-223, Merdeka, Sumur
Bandung, Kota Bandung, Jawa Barat 40113.
0816-4868-248